FAQ for Partners
Frequently Asked Questions about Myinfo Business
Data Usage
Can I request for more data items than what I need for my digital service?
No. You should only request for the data items that you need for your digital service. This is aligned with the guidelines of the Personal Data Protection Act, which instructs the collection of personal data in an appropriate manner for the circumstances.
Each request will be reviewed prior to approval.
Can my digital service retrieve data for backend processing without displaying it on the digital form?
No. All data retrieved from Myinfo Business must be displayed on the digital form for user verification before submission.
Can I save the retrieved data in the transaction session or cookie, and repopulate the form using the saved data if the user closes the browser and comes back to the digital service?
No. To prevent stale data from being mistaken as Myinfo Business data, every profile retrieved must fetch fresh data from Myinfo Business.
Can I depend solely on Myinfo Business to fill up a form?
No. Digital services should provide alternatives (e.g., allow manual entry) to support:
Users who choose not to use Myinfo Business.
Foreign users who could not access Myinfo Business.
Temporary service unavailability (e.g., system maintenance).
How should my digital service handle scenarios where the user finds that the verified data retrieved from Myinfo Business is out-of-date?
Users should be allowed to manually correct data in the digital form.
Previously retrieved Myinfo Business data should not be saved if updated manually.
You should also encourage users to update their official records with the relevant registries to ensure future Myinfo Business data is accurate and up-to-date.
What should I do when a user's / entity's data in the business conflicts with the data retrieved from Myinfo Business
Assess which dataset takes precedence based on business or regulatory requirements, considering:
Whether the data is retrieved from official government sources.
The timestamp of the data to determine which is more recent.
Onboarding and Setup
How do I link multiple digital services with Myinfo Business?
A new request must be submitted for each digital service with a distinct use case or user journey.
What is the estimated response time after submitting an application request?
We will respond to your application request within approximately two weeks of submission.
How long does it take for my application configurations to take effect?
Upon successful submission, your application configurations will take effect within 5 to 10 minutes.
Can I change my data items / scopes after submission?
Yes. After your original request has been approved, you may edit your application via the "Edit" button, and update your data items / scopes under "Scopes Selection".
A revised User Journey must be submitted to reflect the updated data items / scopes with their justifications.
Can I request for custom test personas?
No. Custom test personas are not supported. Please use the predefined common personas available here for testing.
Contact Us
If you have any queries or require support, please submit a request via Partner Support Portal.
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