# User Journey

As part of creating your **Myinfo Business production application**, you are required to submit a User Journey that illustrates how your digital service will use the Myinfo Business API.

#### Preparing Your User Journey

Use the User Journey template provided for Myinfo Business to illustrate your service flow.

{% file src="/files/rBZOOvTUDh8QDMYFR7Q0" %}

Include the following:

* **User flow**
  * Indicate where users trigger Myinfo Business within your application (e.g., provide Myinfo Business button for users to retrieve their profile), following the [Brand Guidelines](/products/myinfo-business/design-guidelines/singpass-brand-guidelines.md).
  * Clearly convey the prerequisites for users to access Myinfo Business:
    * "To use Myinfo Business, ensure you have a Corppass account and are assigned to '\[E-Service Name]' digital service by '\[Organisation Name]' for the entity you are applying for."
  * Offer an alternative for users to fill in the form manually if they choose not to use Myinfo Business.
* **Data scopes**
  * List all Myinfo Business data items your service will request.
  * Provide a clear justification for each data scope.
  * Ensure the request and use align with the [Key Principles](/products/myinfo-business/key-principles.md), including lawful use, data minimisation, and compliance with PDPA.
* **Data display and handling**
  * Show how retrieved data will appear in your forms or application.
  * Indicate how your service handles errors when Myinfo Business is unavailable or the retrieval fails.

#### Submission Process

* Submit your completed User Journey together with your Production application on the [Singpass Developer Portal](https://developer.singpass.gov.sg/).
* Your submission will be reviewed for compliance with technical and regulatory requirements.

{% hint style="info" %}
**Tips for a Successful Submission**

* Ensure clarity by clearly indicating where Myinfo Business is invoked and how data will be used.
* Keep it concise by including only the relevant steps for your integration.
* Verify compliance with [Myinfo Business Key Principles](/products/myinfo-business/key-principles.md) to ensure alignment.
* Follow [Myinfo Business Brand Guidelines](/products/myinfo-business/design-guidelines/singpass-brand-guidelines.md) in your service’s presentation and user interface.
* Plan ahead because Production application approval may take up to 2 weeks, so prepare your submission early.
  {% endhint %}


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