Corppass
  • INTRODUCTION
    • About Corppass
    • Corppass Design Guidelines
      • Brand Guidelines
      • Button Guidelines
  • Technical Specifications
    • Corppass Authorization API
      • Key concepts
        • Client JWKS
        • JWS and JWE
        • Client Assertion JWT
        • Proof Key of Code Exchange (PKCE)
      • Staging and Production URLs
      • Well-known Endpoints
        • OpenID Discovery Endpoint
        • JWKS Endpoint
      • Scopes
      • Authorization Endpoint
        • Authorization Code with Proof Key of Code Exchange (PKCE) Flow
        • Pushed Authorization Request (PAR) Flow
      • Token Endpoint
        • ID Token Structure
          • UserInfo Claim Structure
          • EntityInfo Claim Structure
        • Access Token Structure
      • Authorization Info Endpoint
        • AuthInfo Structure
        • TPAuthInfo Structure
      • Pushed Authorization Request (PAR) Endpoint
  • Corppass Developer Portal (CDP)
    • User Guide
      • Getting Started
      • Login to CDP
      • Available Digital Service Settings
        • FAQs
      • Toggle Between Staging and Production Environments
      • Portal Features
        • Updating the Digital Service and Managing Metadata
      • User Roles and Permissions
      • Frequently Asked Questions (FAQ)
        • Login Issues
        • Access and Permissions
        • How is CDP Different from Corppass Agency Admin (AA) Portal?
        • Other Common Issues
  • MORE INFORMATION
    • Is Corppass working?
    • Contact Us
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  • I cannot log in to the Corppass Developer Portal (CDP). What should I do?
  • I am logged in to the Corppass Developer Portal (CDP), but I cannot see any digital service(s). What should I do?
  1. Corppass Developer Portal (CDP)
  2. User Guide
  3. Frequently Asked Questions (FAQ)

Login Issues

PreviousFrequently Asked Questions (FAQ)NextAccess and Permissions

Last updated 4 months ago

I cannot log in to the Corppass Developer Portal (CDP). What should I do?

Follow these steps to troubleshoot your login issue:

  1. Ensure your Singpass account is active and you are logging in as a "Business User."

  2. Confirm that your Corppass account is authorised to access the CDP digital service.

    • If you're unsure, refer to the

    • If you do not have the necessary permission to access CDP, please contact your entity's Corppass Admin for assistance in updating your access.

I am logged in to the Corppass Developer Portal (CDP), but I cannot see any digital service(s). What should I do?

Follow these steps to troubleshoot:

  1. Ensure you are accessing the correct environment (Staging or Production).

  2. Confirm that your entity's Corppass Admin has assigned the required roles to your account to view or manage digital services.

    • If you're unsure, refer to the

    • If you do not have the necessary permission to access CDP, please contact your entity's Corppass Admin for assistance in updating your access.

FAQ on Corppass authorisation.
FAQ on Corppass authorisation.