Corppass
  • INTRODUCTION
    • About Corppass
    • Corppass Design Guidelines
      • Brand Guidelines
      • Button Guidelines
  • Technical Specifications
    • Corppass Authorization API
      • Key concepts
        • Client JWKS
        • JWS and JWE
        • Client Assertion JWT
        • Proof Key of Code Exchange (PKCE)
      • Staging and Production URLs
      • Well-known Endpoints
        • OpenID Discovery Endpoint
        • JWKS Endpoint
      • Scopes
      • Authorization Endpoint
        • Authorization Code with Proof Key of Code Exchange (PKCE) Flow
        • Pushed Authorization Request (PAR) Flow
      • Token Endpoint
        • ID Token Structure
          • UserInfo Claim Structure
          • EntityInfo Claim Structure
        • Access Token Structure
      • Authorization Info Endpoint
        • AuthInfo Structure
        • TPAuthInfo Structure
      • Pushed Authorization Request (PAR) Endpoint
  • Corppass Developer Portal (CDP)
    • User Guide
      • Getting Started
      • Login to CDP
      • Available Digital Service Settings
        • FAQs
      • Toggle Between Staging and Production Environments
      • Portal Features
        • Updating the Digital Service and Managing Metadata
      • User Roles and Permissions
      • Frequently Asked Questions (FAQ)
        • Login Issues
        • Access and Permissions
        • How is CDP Different from Corppass Agency Admin (AA) Portal?
        • Other Common Issues
  • MORE INFORMATION
    • Is Corppass working?
    • Contact Us
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On this page
  • How long will it take for my application to be approved?
  • I see an "Unauthorised" error after logging in. What does this mean?
  • How can I switch between Staging and Production environments?
  • I am unable to activate a digital service. What should I check?
  • Can I continue to use the Corppass Agency Admin (AA) portal? How long will the AA Portal remain operational?
  1. Corppass Developer Portal (CDP)
  2. User Guide
  3. Frequently Asked Questions (FAQ)

Other Common Issues

PreviousHow is CDP Different from Corppass Agency Admin (AA) Portal?NextIs Corppass working?

Last updated 4 months ago

How long will it take for my application to be approved?

  • The approval of your application will take up to three working days.

I see an "Unauthorised" error after logging in. What does this mean?

  • This typically means your Corppass account is not authorised for the CDP digital service. Contact your Corppass Admin to request the necessary permissions.

    • If you are unsure who your Corppass admin is, please refer to the for assistance.

How can I switch between Staging and Production environments?

  • Use the environment toggle at the top of the dashboard. If the toggle is unavailable, ensure your role grants access to both environments.

I am unable to activate a digital service. What should I check?

  • Confirm that your entity's Corppass Admin has assigned the required roles to your account to manage digital services.

  • If you have the necessary permissions, after submitting the creation of a new digital service, your service request will need to be reviewed and approved by GovTech personnel.

  • Once approved, your application status will be set to 'Inactive,' and you can then configure additional settings and activate or publish your digital service.

Can I continue to use the Corppass Agency Admin (AA) portal? How long will the AA Portal remain operational?

Yes, you may continue using the AA portal, which will remain operational until 30 June 2025. During this transition period, both the AA portal and the CDP will operate in parallel to facilitate a smooth migration and support ongoing administrative processes. Any updates made in either the CDP or AA portal will take effect accordingly.

However, Relying Parties (RPs) are strongly encouraged to adopt the CDP as soon as possible, as it provides a more user-friendly interface and enhanced self-service features to improve efficiency.

FAQ on Finding Your Corppass Admin